Analysis of Determinants Factors Affecting Organizational Citizenship Behaviour in Post-Merger Sharia Banks




Organizational Citizenship Behavior, Organizational Culture, Organizational Commitment, Career Development, Human Resource Management


Purpose: This study investigates the determinants of Organizational Citizenship Behavior (OCB), focusing on the relationship between Organizational Culture, Organizational Commitment, Career Development, and OCB.


Method: Using a Literature Review approach, this study analyzes scholarly articles published from 2016 to 2020 to identify gaps in research and explore the mediation effect of Career Development on the relationship between Organizational Culture and Organizational Commitment in influencing OCB.


Results and conclusion: The findings highlight the importance of Organizational Culture, Organizational Commitment, and Career Development in shaping OCB. While existing literature extensively examines OCB's relationship with organizational factors, such as culture and commitment, this study emphasizes the need for further research on the mediating role of career development. It also suggests that OCB is influenced by changes in organizational strategy and the implementation of human resource management practices, particularly in Indonesian companies.


Research implications: The study provides theoretical insights into OCB determinants and practical implications for organizational management in fostering OCB. It underscores the significance of considering career development alongside cultural and commitment factors.


Originality/value: This research contributes to the literature by addressing gaps in research and emphasizing the importance of career development in shaping OCB. It offers valuable insights for organizational management and contributes to the advancement of knowledge in organizational behavior and human resource management.


Download data is not yet available.


Agustina, N. T., & Cahyono, H. (2020). Pengaruh Pelatihan, Kompetensi Syariah Dan Stres Kerja Terhadap Kinerja Karyawan Bank Rakyat Indonesia Syariah Kantor Cabang Sidoarjo. Jurnal Ekonomika Dan Bisnis Islam, 3(2).

Ahmad, B., Latif, S., Bilal, A. R., & Hai, M. (2019). The mediating role of career resilience on the relationship between career competency and career success: An empirical investigation. Asia-Pacific Journal of Business Administration, 11(3).

Al-Shawabkeh, K. M. (2017). Career Path Development and its Impact on Organizational Citizenship Behavior in Greater Amman Municipality. International Journal of Business and Management, 12(3).

Aldag, R., & Reschke, W. (1997). Employee value added: Measuring Discretionary effort and its value to the Organization. Center for Organization Effectiveness, Inc, 608.

Aldrin, N., & Yunanto, K. T. (2019). Job Satisfaction as a Mediator for the Influence of Transformational Leadership and Organizational Culture on Organizational Citizenship Behavior. The Open Psychology Journal, 12(1).

Alvi, A. K., Jabeen, Z., Jawaid, A., & Kaur, P. (2020). Relationship of Career Success and Organizational Performance Through the Path of Business Strategy. International Journal of Economics, 28(1).

Amofa, D. O., & Ansah, M. O. (2017). Analysis of organisational culture on component conceptualisation of organisational commitment in Ghana’s banking industry. Business & Social Sciences Journal, 2(2), 1–26.

Basheer, M. F., Hameed, W. U., Sabir, S. A., & Jehangir, M. S. (2019). Islamic business ethics and Islamic banks performance in Malaysia: Does sincerity matter. Hamdard Islamicus, 42(4), 217–224.

Belwalkar, S., Vohra, V., & Pandey, A. (2018). The relationship between workplace spirituality, job satisfaction and organizational citizenship behaviors – an empirical study. Social Responsibility Journal, 14(2).

Chan, S. H. J., & Lai, H. Y. I. (2017). Understanding the link between communication satisfaction, perceived justice and organizational citizenship behavior. Journal of Business Research, 70.

Chazi, A., Khallaf, A., & Zantout, Z. (2018). Corporate Governance and Bank Performance. The Journal of Developing Areas, 52(2), 109–126.

Chen, G., & Klimoski, R. J. (2007). Training and development of human resources at work: Is the state of our science strong? Human Resource Management Review, 17(2).

Chepkemoi, J. (2023). Employee retention strategies and organizational citizenship behaviour: Does career development practices matters? Evidence from environmental agencies in Kenya. International Journal of Economics, Business and Management Studies, 10(1).

Dessler, G. (2011). Human resource management twelfth edition. Pearson International Edition.

DuBrin, A. J. (2013). Fundamentals of organizational behavior: An applied perspective. Elsevier.

Ferdus, Z., & Kabir, T. (2018). Effect of Job Satisfaction and Organizational Commitment on OCB: Study on Private Banks in Bangladesh. World Journal of Social Sciences, 8(2).

Gavric, G., Sormaz, G., & Ilic, D. (2016). The impact of organizational culture on the ultimate performance of a company. International Review, 3(4), 25–30.

Gheitani, A., Imani, S., Seyyedamiri, N., & Foroudi, P. (2019). Mediating effect of intrinsic motivation on the relationship between Islamic work ethic, job satisfaction, and organizational commitment in banking sector. International Journal of Islamic and Middle Eastern Finance and Management, 12(1).

Gibson, J. L., Ivancevich, J. M., & Donnelly, J. H. (1973). Organizations: Structure, processes, behavior. (No Title).

Gunarto, M., Harahap, D. A., Purwanto, P., Amanah, D., & Umam, K. (2020). Membangun Organizational Citizenship Behavior pada Karyawan Perbankan Syariah di Indonesia. Jurnal Manajemen, 11(2).

Gyansah, S. T., & Guantai, H. K. (2018). Career Development in Organizations: Placing the Organization and Employee on the same pedestal to enhance maximum productivity. European Journal of Business and Management, 10(14), 40–45.

Hadiyani, M. I. (2013). Komitmen organisasi ditinjau dari masa kerja karyawan. Cognicia, 1(1).

Hamsani, Sule, E. T., Hilmiana, & Kaltum, U. (2017). Islamic Perspective On Competence To Increasing Organizational Citizenship Behavior (OCB) With Knowledge Sharing Behavior As A Moderation Variable Of Sharia Bank Employees In The Bangka Belitung Islands Province. Academy of Strategic Management Journal, 16(3).

Hasibuan, M. S. P. (2008). Manajemen sumber daya manusia.

Herlina, E., Tukiran, M., & Anwar, S. (2021). The Effect of Entrepreneurial Leadership on Organizational Performance: Literature Review. JOURNAL OF MANAGEMENT, ACCOUNTING, GENERAL FINANCE AND INTERNATIONAL ECONOMIC ISSUES, 1(1), 25–33.

Hirschi, A., Zacher, H., & Shockley, K. M. (2022). Whole-Life Career Self-Management: A Conceptual Framework. Journal of Career Development, 49(2).

Jehanzeb, K., & Mohanty, J. (2020). The mediating role of organizational commitment between organizational justice and organizational citizenship behavior: Power distance as moderator. Personnel Review, 49(2).

Kamil, M., Sulaiman, M. Bin, Osman-Gani, Aa., & Ahmad, K. (2014). Investigating the dimensionality of organisational citizenship behaviour from Islamic perspective (OCBIP): empirical analysis of business organisations in South-East Asia. Asian Academy of Management Journal, 19(1), 19–46.

Kaul, A. (2019). Culture vs strategy: which to precede, which to align? Journal of Strategy and Management, 12(1).

Kim, H., Kang, D., Lee, S., & McLean, G. (2016). Career commitment as a mediator between organization-related variables and motivation for training and turnover intentions. Journal of Career Development, 43(2), 130–144.

Lo Presti, A., Manuti, A., & Briscoe, J. P. (2019). Organizational citizenship behaviors in the era of changing employment patterns: The complementary roles of psychological contracts and protean and boundaryless careers. Career Development International, 24(2).

Mahesar, A. J., Khokhar, S., Abbasi, K. H., & Shaikh, N. (2020). Impact of self-efficacy and organizational culture on organizational commitment of bank officers. SALU-Commerce and Economic Review, 6(1), 131–147.

Manggis, I. W., Yuesti, A., & Sapta, I. K. S. (2018). The Effect of Career Development and Organizational Culture to Employee Performance with Motivation of Work as Intervening Variable in Cooperation in Denpasar Village. International Journal of Contemporary Research and Review, 9(07).

Mateev, M., & Bachvarov, P. (2021). Regulation, ownership and bank performance in the MENA region: Evidence for Islamic and conventional banks. Emerging Markets Review, 47.

Meyer, J. P., & Alien, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1).

Moon, J. S., & Choi, S. B. (2017). The Impact of Career Management on Organizational Commitment and the Mediating Role of Subjective Career Success: The Case of Korean R&D Employees. Journal of Career Development, 44(3).

Mousa, M., Massoud, H. K., & Ayoubi, R. M. (2020). Gender, diversity management perceptions, workplace happiness and organisational citizenship behaviour. Employee Relations, 42(6).

Muhdar, H. M. (2018). The effects of spiritual intelligence and organizational citizenship behavior to employees performance: Study at sharia banks in Gorontalo province. Economica: Jurnal Ekonomi Islam, 9(2), 179–205.

Mulyana, Y. (2021). The influence of motivation, ability, organizational culture, work environment on teachers performance. Turkish Journal of Computer and Mathematics Education (TURCOMAT), 12(7), 99–108.

Nomran, N. M., & Haron, R. (2019). Dual board governance structure and multi-bank performance: a comparative analysis between Islamic banks in Southeast Asia and GCC countries. Corporate Governance (Bingley), 19(6).

Nosheen, S., Sajid, M. A., Ahmed, A., & Sajid, A. (2015). The impact of career self management on employees’ organizational commitment in the banking sector of Pakistan. International Journal in Management & Social Science, 3(1), 74–81.

Pang, K., & Lu, C.-S. (2018). Organizational motivation, employee job satisfaction and organizational performance: An empirical study of container shipping companies in Taiwan. Maritime Business Review.

Pio, R. J., & Tampi, J. R. E. (2018). The influence of spiritual leadership on quality of work life, job satisfaction and organizational citizenship behavior. International Journal of Law and Management, 60(2).

Pradhan, R. K., & Jena, L. K. (2017). Employee Performance at Workplace: Conceptual Model and Empirical Validation. Business Perspectives and Research, 5(1), 69–85.

Purnama, A. N. C. (2020). Pengaruh Persepsi Pengembangan Karir dan Dukungan Organisasi terhadap Komitmen Organisasi. Psikoborneo: Jurnal Ilmiah Psikologi, 8(2).

Rahayu, M., Rasid, F., & Tannady, H. (2019). The effect of career training and development on job satisfaction and its implications for the organizational commitment of regional secretariat (SETDA) employees of Jambi provincial government. International Review of Management and Marketing, 9(1), 79.

Reeder, N. (2020). Organizational culture and career development in the British civil service. Public Money & Management, 40(8), 559–568.

Robbins, D. (2018). Climate change, politics and the press in Ireland. Routledge.

Robbins, S. P., & Coulter, M. (2017). Management, 13e. Pearson India.

Robbins, S. P., Judge, T. A., & Millett, B. (2015). OB: the essentials. Pearson Higher Education AU.

Rothwell, W. J., Jackson, R. D., Ressler, C. L., Jones, M. C., & Brower, M. (2015). Career planning and succession management: Developing your organization’s talent—for today and tomorrow. Bloomsbury Publishing USA.

Saifi, I. A., & Shahzad, K. (2017). The mediating role of job satisfaction in the relationship between organizational justice and organizational citizenship behavior. Pakistan Journal of Commerce and Social Sciences (PJCSS), 11(1), 126–146.

Sani, A., & Maharani Ekowati, V. (2020). Spirituality at work and organizational commitment as moderating variables in relationship between Islamic spirituality and OCB IP and influence toward employee performance. Journal of Islamic Marketing, 11(6).

Saridakis, G., Lai, Y., Muñoz Torres, R. I., & Gourlay, S. (2020). Exploring the relationship between job satisfaction and organizational commitment: an instrumental variable approach. International Journal of Human Resource Management, 31(13).

Shawtari, F. A. (2019). The banking sector in Yemen: current status, prospects and challenges. Current Politics and Economics of the Middle East, 10(1), 81–99.

Silaban, R. L., Handaru, A. W., & Saptono, A. (2021). Effect of Workload, Competency, and Career Development on Employee Performance with Organizational Commitment Intervening Variables. The International Journal of Social Sciences World, 3(1).

Sitohang, N. (2019). Relationship Of Career Development With Employee Performance In PT Hondamotor Indonesia. International Journal of Research -GRANTHAALAYAH, 7(9).

Soomro, B. A., & Shah, N. (2019). Determining the impact of entrepreneurial orientation and organizational culture on job satisfaction, organizational commitment, and employee’s performance. South Asian Journal of Business Studies.

Stamper, C. L., & Van Dyne, L. (2001). Work status and organizational citizenship behavior: A field study of restaurant employees. Journal of Organizational Behavior, 22(5).

Subawa, N. S., Yuliani, C., & Setini, M. (2020). The Role of Job Satisfaction as Intervening on Organizational Citizenship Behavior (OCB) in Covid-19 Pandemic. Solid State Technology, 63(6).

Taba, M. I. (2018). Mediating effect of work performance and organizational commitment in the relationship between reward system and employees’ work satisfaction. Journal of Management Development, 37(1).

Tho’in, M. (2016). Kompetensi Sumber Daya Manusia Bank Syariah Berdasarkan Prinsip-Prinsip Syariah Islam (Studi Kasus Pada BNI Syariah Surakarta). JURNAL ILMIAH EKONOMI ISLAM, 2(03).

Tj, H. W. (2021). The Influence Of Organization Culture And Commitment Mediated By Motivation To Career Development Of School Administrative Staff In The South Tangerang Regional. International Journal of Science, Technology & Management, 2(3), 668–672.

Veronica, O. E. (2021). Organisational cultures and economic performance of banks in Nigeria. International Journal of Economic Perspectives, 15(1), 207–232.

Widyanti, R. (2021). Peningkatan Komitmen Organisasional Dosen Melalui Pengembangan Karir. Bandung. Media Sains Indonesia, 1.

Yao, T., Qiu, Q., & Wei, Y. (2019). Retaining hotel employees as internal customers: Effect of organizational commitment on attitudinal and behavioral loyalty of employees. International Journal of Hospitality Management, 76.

Yuniawan, A., Filatrovi, E. W., & Arraniri, I. (2021). Generation Z and organizational citizenship behavior of sharia banking. Jurnal Siasat Bisnis, 25(2).




How to Cite

Hasan, D., Sudiarditha, I. K. R., Wibowo, Hakim, L., & Susita, D. (2024). Analysis of Determinants Factors Affecting Organizational Citizenship Behaviour in Post-Merger Sharia Banks. Revista De Gestão Social E Ambiental, 18(9), e06592.